Archives For Customer Service

Have you ever been in the middle of a conversation and things start to get a bit heated? Maybe it was with your parents, your best friend or significant other.

You knew you were getting close to the point of no return.

You were nearing the point in which a full on argument was going to break out. You knew that if you kept pushing, kept talking and kept trying to prove your point that things were going to get bad.  Continue Reading…

Thank you to everyone that took my survey, the survey is now closed. I would love to hear from you anytime, email me


Hi Friends,

My desire is to help you grow in your influence and reach your full potential. I want to create useful and relevant content for you. In order to do this, I need to hear from YOU. As a result I have created my first ever Reader’s Survey!

Your input is important to me. The survey is easy to fill out and will only take a few minutes to complete.  Continue Reading…

When I was in high school I worked on a farm. I bailed the hay and got it ready in the barn for the winter. I cleaned and bagged seed for the following years crop. During one summer, I had to pick up the rocks from a field before the seeds could be planted. 

I remember being in the field alone. It was hot in the sun and I was tired. It would have been easy for me to “skip” a few rocks and get the job done fast, but something didn’t seem right to me about that.

It might be because I know that everything I do, I must be willing to put my name on it and stand behind it.  Continue Reading…

In anything you do; you have the power to create excellence.

It doesn’t matter if you are the leader or not. Your commitment to excellence will influence those around you.

If you do lead others, you can begin to cultivate a culture of excellence. It starts with you!

Excellence is found in the details and in doing the small things well.

Continue Reading…

Customer service is dead. If you could categorize customer service into good or bad, I would suggest that bad customer service is alive and well!

Recently I flew across the country with my family. The airline booked our tickets but afterwards would not guarantee that my 2 year old would be able to sit with either my wife or I. Even though I called several times, it wasn’t until I asked to speak with a manger that things got moving.

They made a mistake and made the situation more difficult than it should have been. When I would share my concern with them, they would simply say they were sorry, but there wasn’t anything they could do to resolve it.

Good customer service isn’t about just saying you’re sorry. 

Continue Reading…

Each one of us has had the pleasure of experiencing something done with excellence. Maybe you went out for dinner, received a vendor product or watched a live production. Everything seems to run smoothly, and your expectations have been exceeded.

Doing something with excellence isn’t very difficult but it does take some attention. In anything you do; you have the power to create excellence.

If you lead others, you can begin to cultivate a culture of excellence. Starting with you! Continue Reading…